1. mShipping: We offer shipping to addresses within India. Shipping costs and delivery times may vary depending on your location and the shipping method selected during checkout. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
  2. Delivery Time: Orders are typically processed and delivered minimum 5 and maximum 7 business days. Delivery times may vary based on the shipping method chosen and your location. Please note that delivery delays may occur due to unforeseen circumstances beyond our control.
  3. Damaged Products: If your order arrives damaged, please contact us immediately at info@jasminejewellery.in with a video of the product opening. We may require this video as proof to process a replacement or refund. Please retain all packaging materials and damaged items for inspection by the shipping carrier.

Return Policy:

  1. Eligibility: You may return eligible items within 7 days of delivery for a refund or exchange. To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging with all tags and labels intact.
  2. Return Process: To initiate a return, please contact us at info@jasminejewellery.in with your order number and reason for return. We will provide you with instructions on how to return the item. Please note that you will be responsible for return shipping costs unless the return is due to a damaged or defective product.
  3. Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to the original method of payment within 14 business days. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.
  4. Exclusions: Certain items are not eligible for return, including personalized or customized items and earrings (for hygiene reasons). Additionally, any items that show signs of use or damage that render them unsellable will not be eligible for a refund.
  5. Exchange: If you wish to exchange an item for a different size or style, please contact us to arrange for an exchange. We will do our best to accommodate your request, subject to product availability.

If you have any further questions or concerns about our Delivery and Return Policy, please don’t hesitate to contact us at info@jasminejewellery.in. We are here to assist you.